I'm sorry for your inconvenience.
Did you contact the support of the concerned application? You should contact them for more effective help.
Here are more details about their support:
Thank you for your response.
I tried to get in touch with theshoppad team at email@example.com before reaching out to Shopify. They pointed me in your direction for better understanding. I have attached their response. are you able to help me out on this? Do you think this is an issue?
Appreciate your help.