Can you add some context to your post?
What theme are you using?
What is your store URL?
Themes in the Shopify theme store should come with some support and the details should be on the listing in the Theme store.
I recommend avoiding themes from other sources as they are not checked by Shopify to meet the required standard and may not come with any support.
Asa @ Appifiny
That theme is from Theme Forrest so it's not supported or checked by Shopify.
Honestly, your just going to have problem after problem with it.
Buy one from the Shopify Theme Store and you won't have this type of issue. If your not able to fix the issues in the theme yourself it will be cheaper in the long run.
Here is one product for reference. Also the back photos of all products are missing also. I dnt understand why. Everything was working perfectly. I cnt contact the owner of this theme or anything
Themes purchased from Shopify are supported by Shopify.
Themes purchased elsewhere such as Theme Forrest are supported by Theme Forrest, but more than likely they won't give you any support.
So you could buy a Shopify supported theme from the Shopify Theme Store, or you can pay a developer to keep on fixing the issues you find with your unsupported theme.
Looking at the Theme Forrest page, it says it offers 6 months of support.
If you've not had a response from the theme author, try contacting Theme Forrest?
But from my experience, you are best avoiding these themes.