Add to cart

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Tourist
7 0 1

I need someone to help asap. This theme I purchased is annoying. The add to cart button n buy it now is missing ! I do not know how to contact developer email shopify for assistance. Or how to fix this in my theme 

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Shopify Partner
139 2 27

Hi @Swim28 

Can you add some context to your post?

What theme are you using?

What is your store URL?

Themes in the Shopify theme store should come with some support and the details should be on the listing in the Theme store.

I recommend avoiding themes from other sources as they are not checked by Shopify to meet the required standard and may not come with any support.

Kind regards,

Asa @ Appifiny

Try the best recent order app for Shopify free for 7 days: https://apps.shopify.com/recently
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Tourist
7 0 1
Theme is http://beaux-theme.myshopify.com/
Website www. Audeswim.com
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Tourist
7 0 1

My add to cart  button and buy it now button is no longer on any products.

Theme is http://beaux-theme.myshopify.com
my website www.audeswim.com

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Shopify Partner
139 2 27

That theme is from Theme Forrest so it's not supported or checked by Shopify.

https://themeforest.net/item/beaux-cosmetics-shopify-theme/25631183

Honestly, your just going to have problem after problem with it.

Buy one from the Shopify Theme Store and you won't have this type of issue. If your not able to fix the issues in the theme yourself it will be cheaper in the long run.

Best,

Asa

Try the best recent order app for Shopify free for 7 days: https://apps.shopify.com/recently
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Tourist
7 0 1

Here is one product for reference. Also the back photos of all products are missing also. I dnt understand why. Everything was working perfectly. I cnt contact the owner of this theme or anything

https://audeswim.com/collections/swimwear-1/products/orube

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Tourist
7 0 1

How is it not through shopify if the website has shopify in it, confusing

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Shopify Partner
139 2 27

Themes purchased from Shopify are supported by Shopify.

Themes purchased elsewhere such as Theme Forrest are supported by Theme Forrest, but more than likely they won't give you any support.

So you could buy a Shopify supported theme from the Shopify Theme Store, or you can pay a developer to keep on fixing the issues you find with your unsupported theme.

Try the best recent order app for Shopify free for 7 days: https://apps.shopify.com/recently
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Tourist
7 0 1

But why wouldn't they give me support? Does this happened alot? Why would I purchase a new theme when I just bought the one from theme forest. How do I get the refund then?

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Shopify Partner
139 2 27

Looking at the Theme Forrest page, it says it offers 6 months of support.

https://themeforest.net/item/beaux-beauty-cosmetics-shop-theme/26881312

If you've not had a response from the theme author, try contacting Theme Forrest?

https://themeforest.net/page/item_support_policy?_ga=2.169197729.1628213549.1594818263-678177605.159...

But from my experience, you are best avoiding these themes.

Try the best recent order app for Shopify free for 7 days: https://apps.shopify.com/recently
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