For our core product (a smart device), we assign a unique serial number to every inventory item. Many electronic products do the same. We would like to record this serial number during the fulfillment process so we know exactly what the customer received. This seems like it would be a common need, but I am struggling to find either a native shopify solution or an application. Any suggestion?
I see a similar discussion here, ended with no solution...
There's probably a way to do it.
What exactly do you mean by "record this serial number during the fulfillment process" ?
The Edit Order feature was announced this summer, I'd guess that's coming soon. Then you could edit on a line-item level.
On the order level, currently you can Edit Notes:
Notes seems like a good solution because you can paste your list of serial #'s for all the items in that one section.
There is one caveat however - if you enter information in the notes field of the order it is not searchable. So if you are searching for a specific serial number you have a problem ..... I was told you can use "Better Reports" to also search via the order notes fields, but I was wondering whether there is another/different option how to do this. Would anyone know?
I think what you need is an app that allows you to do the following
a) Empower you to add the SN# for products at the time of fulfillment
b) The serial number should also be a part of your invoice
c) With the serial number, you should be able to handle warranties as well (if any)
With these points covered you would be able to:
a) Generate more revenues by selling extended product warranties
b) Be able to manage stock better
c) Be able to manage warranties more effectively and improve your services to your customers
I tried to look around but unfortunately could not find an app that could do all of the above mentioned. What I can do in my capacity is to develop this app then you can deploy the same on your Shopify Store. If you think you are up to it then let me know and we can take the conversation forward.