App Still In Review

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Shopify Partner
1 0 0

It has been over 3 weeks and our app is still in review.

 

Where should I go for help on this issue? As it is delaying development for us.

 

Any help would be much appreciated,

James

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Shopify Staff
Shopify Staff
908 85 161

Hey, @JamesK1!

 

Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.

 

Congratulations on your app submission, this is an exciting time for you! Review wait times are often one to four weeks depending on the volume of current app submissions. An App QA specialist will review your application in order from oldest to newest submission & you will receive an email from their team once a review has been completed.

 

To check your app submission status, you can sign in to your partner account > click on "Apps" in the left sidebar > click on the name of the app you are interested in > click on the "App actions" dropdown at the top of the page > then click "Create Shopify App Store listing" > and here there will be a banner that shows the status of your app.

 

If you have any further questions about your app submission status or you are unable to find an app review email, you can get in touch with our App QA Specialist team. Please fill out the support form in your Partner Dashboard and select 'Application Status' in the Topic drop-down then 'App store' in the Application type dropdown. It is important to include your app name so we know what app you are referring to. Our App QA Specialist team will get back to you with details as soon as possible. Please try not to contact them too often as they are extremely busy and it can slow down the process, I assure you, as soon as they have any information for you, they will be in touch.

 

I hope this helps but let me know if you need anything else at all.

 

Kind regards,

Lulu

 

Lulu | Social Care @ Shopify
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