I'm looking for an app that will allow us to watch customer interactions in real time as they browse our site and add items to their carts.
Most other platforms have an app that accomplishes this but I can't seem to find one on shopify so I thought I would ask if anyone else knows if this exists.
Ex: On the old yahoo store platform, they had live insights that would show a customers landing page, watch the customer browse and then show what was added to the cart and let you know the customer had started checkout.
Check www.fullstory.com or www.hotjar.com apps for watching what your customers are doing. I had the experience with both of them. Hotjar is more price / quality better than FullStory. But the FullStory can give you additional insights of behavior. Just try both of them.
I personally use the combination of 2 apps to see how users behave on my website.
Both of them are free to use - definitely give them a try and let us know what you think!
Another good app for this is Journey View - User Session Recorder. You can see recordings of exactly what people are doing on your site, as soon as it happens. It also tracks other metrics like top exit pages, how many customers convert, how many pages people visit, etc.