App usage-based charges not in Payout

Michaeal
Shopify Partner
5 0 1

Users pay for our app to Shopify but I don't see that payments in Payouts. Shopify support doesn't get any info for a week. Does anybody have the same issue?

 

 

renantarouco
Tourist
4 0 1

I am also having the same problem. No errors are returned from the API when I attempt to register the usage charge, but yet I cant find the charge in my store's billing information.

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