New Member
1 0 0

Hello. I returned the funds from the "smsbump" application. I was written the following: "We can only refund you as Shopify app credits". And here's my question. Where are these shopify credits located and can they be withdrawn from the site altogether? Thanks.

Shopify Staff
Shopify Staff
949 82 221

Hi, @Aliaksei!

Julie here from Shopify Support. Great question.

When an app developer issues app credits, they'll be automatically applied towards any future Shopify App Store purchases. You'll see the credits appear on your Shopify subscription bill, which is emailed to you monthly. You can also access your bill in Settings > Billing. 

Are you looking for an app to replace SMSBump? Let me know if you need any app suggestions and I'd be happy to offer a few! 

Julie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog