Apps/Billing

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New Member
1 0 0

Hello. Please cancel the subscription fee for the Ryviu app. I unsubscribed, but they want to withdraw $ 19.99 from me. I want to pay only for subscription shopify 29.99$
Please cancel this payment!
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Shopify Staff
Shopify Staff
445 49 97

Hi there,

Hyde here from Shopify.

When it comes to app refunds we first need the app developers to approve the refunds, as your agreement is with them - we're simply the middleman for billing.

So I would recommend reaching out to them to ask for that refund (you can contact them here) and explaining the situation to them. There's also a LiveChat option here

If they approve it they will reach out to us to process that and we will do it for you!

All the best, Hyde.

Hyde | Social Care @ Shopify 
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