Apps for knowledge bases

[Chad_Cooper]

I would like to create a searchable knowledge base for my customers (essentially a product FAQ).

What is everyone using for this?

Thanks.

[Josh_Brown1]

Hi Chad,

Zendesk is a good option to look at: https://apps.shopify.com/zendesk
It's also really useful for managing support tickets if you need that.

[Chad_Cooper]

Thanks, Josh!

I am looking into this solution.

[Ionel]

Hello Chad,

Please check out my Atlas - Help Center app here: https://apps.shopify.com/atlas-help-center

Some of the features are:
- SEO (truly indexable pages)
- Two themes that you can choose from
- The launcher is a "messenger like" widget that shows within all your store pages for quick access.
- Track customer satisfaction and visits for each article

There are other features that you might find useful: edit all the storefront labels, popular articles widget, recently viewed widget, custom CSS for both the store pages and the launcher, custom code (liquid is also possible, integrate with third-party services, for example, you can embed a Mailchimform), advanced editor (support for image upload, embedded videos).

Best,
Ionel