Apps that cause images to disappear

Highlighted
Excursionist
30 0 15

We are losing images in our Shopify back end. Randomly all except perhaps one image disappears in a product with no variants, or all images except the first image linked to a variant in a product with variants. This is happening frequently and regularly.

Has anyone identifed any such bug/issue in relation to these apps which we suspect could be a problem?

Rewind backups

Flexify Facebook product feed

Google shopping feed

Shopify theme updater

 

1 Like
Highlighted
Shopify Expert
9928 104 1765

None of those would be something I would think would have product edit scopes and in turn be something to remove an image. It's possible, but quite doubtful.
Do you have private apps in place as well? That's worth checking.

What product? Are you able to pop a link to the most recent one to lose an image(s)?

★ Winning Partner of the Build a Business competition. ★ http://freakdesign.com.au
0 Likes
Highlighted
Excursionist
30 0 15

Hi @Jason thanks for your interest in this issue. 

Example, this product had apprx 7 images on its product page earlier in Sept 2020, now it has only one.

https://www.stableofireland.com/products/the-stable-of-ireland-tricolour-scarf

 

 

0 Likes