Apps that cause images to disappear

Carlo_Crighton
Excursionist
38 0 22

We are losing images in our Shopify back end. Randomly all except perhaps one image disappears in a product with no variants, or all images except the first image linked to a variant in a product with variants. This is happening frequently and regularly.

Has anyone identifed any such bug/issue in relation to these apps which we suspect could be a problem?

Rewind backups

Flexify Facebook product feed

Google shopping feed

Shopify theme updater

 

Jason
Shopify Expert
10260 142 1940

None of those would be something I would think would have product edit scopes and in turn be something to remove an image. It's possible, but quite doubtful.
Do you have private apps in place as well? That's worth checking.

What product? Are you able to pop a link to the most recent one to lose an image(s)?

I jump on these forums to help and share some insights. Not looking to be hired, and not looking for work.

Don't hand out staff invites or give admin password to forum members unless absolutely needed. In most cases the help you need can be handled without that.


★ http://freakdesign.com.au ★
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Carlo_Crighton
Excursionist
38 0 22

Hi @Jason thanks for your interest in this issue. 

Example, this product had apprx 7 images on its product page earlier in Sept 2020, now it has only one.

https://www.stableofireland.com/products/the-stable-of-ireland-tricolour-scarf

 

 

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Aby_Flexify
New Member
1 0 0

Hi Carlo!

This is Aby from the Flexify team

Hope you are well despite the pandemic!

Just want to clarify: our app is only concerned with the data side of things: getting your Shopify store's inventory to sync with e.g. a catalogue in your Facebook Business Manager.

If you need more help, please send me links and screenshots of some of the affected items so I can guide you in the right direction

Take care,
Aby

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