Why isn't Oberlo auto fulfilling orders in my current Shopify store?

Celinelondon
Visitor
2 0 0

Hi

 

My shop has the Oberlo app but when I click on auto fulfillment via Oberlo, it tries to connect me to a previous shop I had which is now closed and won't connect to AliExpress.

What is the best way around this?

 

Thank you

 

Celine

 

Replies 3 (3)

JoesIdeas
Shopify Expert
2193 201 587

It sounds like a stale authorization cookie or setting with Oberlo. I would contact them.

• Creator of Order Automator (automate tagging, fulfillment, Amazon, notifications + more)
• Shopify developer for 10+ years, store owner for 7 years
• I also make guides like Shopify Automation Tips and How to Deal with Fraud / Chargebacks
Celinelondon
Visitor
2 0 0
Sorry I am confused I thought I had reached out to Oberlo customer service.
How do I contact them?
JoesIdeas
Shopify Expert
2193 201 587

I would either go to Apps > Oberlo in your Shopify admin or google "oberlo customer service".

Either place should take you to their contact info.

• Creator of Order Automator (automate tagging, fulfillment, Amazon, notifications + more)
• Shopify developer for 10+ years, store owner for 7 years
• I also make guides like Shopify Automation Tips and How to Deal with Fraud / Chargebacks