I was wondering if there is an app that can send an automatic email to customers if an item that is in their order is out of stock and that their order is delayed / on hold.
All I have seen so far are apps that notify customers that items are back in stock, but that is not what I am looking for.
Really hope someone can help me with this. Thanks in advance.
Products Assistant has a feature called 'Product Cruise Control' that will email you when your stock level goes below a certain level (so you can set it to 0 and it will notify you for out of stock products). There is a free trial so you can try before you buy: https://apps.shopify.com/shopify-assistant
Edit: sorry, I just noticed you wanted to email the customer. No problem - we'll add that feature to the App as well.