Buy X Get Y

New Member
1 0 3

Hello,

I noticed that shopify release a new promo code type "Buy X Get Y". 

We'd like to offer a product everytime a customer buys a specific product but the promo code doesn't seem to work, only if he add the specific product to its basket. Is there a way for customer to get the free product just by adding the promo code, instead of first adding the product and then the prromo code ?

Thanks for your help !

3 Likes
Shopify Staff
Shopify Staff
510 0 49

Hey Thibault, 

I'm Ann, from the team here at Shopify :)

You're right! At this time our new discount feature will only work when both items are in the cart, and the discount code is then inputted. There currently is no way around that, however, I can definitely see how this would be a valuable addition to this feature. In this case, I will pass this along as feedback to our developers and maybe this will be something they add to our discount tool in the future. 

In the meantime, I did take a quick look in our App Store, and I was able to track down some apps that might help here. Take a look at the following: 

It looks like both of those apps will let you assign free gifts to orders, so your customer won't have to do that work themselves. That said, these apps were made by third party companies, so if you had any questions, or wanted to find out more about how they worked, your best bet will be to reach out to the app developers directly. Their contact information can be found on the app's page. 

I hope this helps! If you have any more questions or concerns feel free to reach out to us on this thread :) 

Have a great one,
Ann

Ann | Social Care @ Shopify 
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Shopify Partner
30 0 3

Hey Thibault. 

This might also help, another options to do it as a free product in a bundle. So then it will show the free product right on the product page and the customer can click "Add Bundle" and it will add the main item, PLUS the free one. Here's how you do that  

 

This is what it could look like. It could be the same product getting added for free, or a different product. 

Co-Founder of Bold Commerce, and eCommerce store owner since 1998!
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Tourist
5 0 5

It has been over a year and you still haven't fixed it.  Not one customer will know they have to add the gift to their cart in order to receive it.  This is ridiculous.  Why not buy x, get y instead of buy x, buy y, enter code, get y?  Stupido.

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New Member
2 0 0
Hi, I will to offer free gift to customer, but I would like to have a discount for the customer to enter, any one have a solution? It’s getting frustrated with this issue, shopify is not helping
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Tourist
5 0 1

it would be great if you created a code that automatically adds to the cart the products the customer receives for free if they buy the X product.

1 Like
Tourist
5 0 5

Yes, that would be great, but Shopify and no other 3rd party app offers that.  Requiring the customer to place the free  item in their cart first is confusing and adds huge friction to the buying process.  

2 Likes
New Member
1 0 0

hi, 
We also and still have the same issue here in end Nov. 2019.
Very annoying, i m missing lots of cart conversions in a black friday period.
Very frustrating!
Would your team work on it or not?
Thank you to let us know.

0 Likes
New Member
1 0 0

Exactly this. We are now in November and this issue isn't fixed yet. Can we have a reply on this? 

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Hi Thibault,

 

I can understand your frustration. As of now, I don't think Shopify has a solution that allows you to do that, my team and I have made an app that could help you fulfill what you'd want to achieve. With the RAID Funnels App you can cross-sell(or in this case offer) the product for free, by giving the customers a chance to add product X for free when they add product Y to the cart. Here's an example of the product pop up:

Screenshot 2019-12-03 at 11.20.20 AM.png

 

You can check out our app here: https://apps.shopify.com/raid-funnels

If you have more questions or even if you need help setting this up on your store, I'd love to help! feel 

 

Hope this helps!

Shawn

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