Calconic App - Error with Text Inputted by Customers

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Anyone else using Calconic?


We have a custom hat page here:


There's a text field in the calculator that we call "Chainstitch Embroidery" where customers can input the words they want on their hat. Unfortunately, when someone enters something... instead of that word being seen in the checkout or being received by us on our backend ... it just shows the character count.


We reached out to the developer and while he says its "on their roadmap", I don't think it's going to be fixed anytime soon. I can't imagine why anyone would just want to know the results of how many letters their customer typed into a box!?


Anyways, anyone know of a fix? Or might be willing to help solve this?


Thank you!