Can not connect printful app

jasonml1
New Member
1 0 0

My shopify account is not allowing itself to connect to the printful app. Please help.

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DaniellaB
Excursionist
32 2 6

Hey, @jasonml1, it's Daniella from Printful here. 

Could you please let me know more about the issue you're experiencing here? Also—if sharing a screenshot is possible, it'd be very helpful for our devs to further look into this issue. 

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GOODWEIRD
New Member
1 0 0

Hi Daniella, 
I'm having the same issue, as well.
When I go to Shopify>Apps>Printful>Sign-In Page,
I try to connect my shop under the checklist (Connect Your Store), on my dashboard.
Then I go to Connect Store (Choose Method)>Shopify>Add App
Then it opens the Printful sign-in page and I am back at square one.

I've tried re-downloading the app, but it takes me back to the Printful sign-in page again.
And I end up at the dashboard checklist again.
Here are more screenshots of the steps I took to get here.

Hope this helps. Thank you for your time!Screen Shot 2020-11-27 at 6.50.22 PM.pngScreen Shot 2020-11-27 at 6.50.39 PM.pngScreen Shot 2020-11-27 at 6.50.43 PM.pngScreen Shot 2020-11-27 at 6.50.48 PM.pngScreen Shot 2020-11-27 at 6.50.54 PM.pngScreen Shot 2020-11-27 at 6.51.01 PM.pngScreen Shot 2020-11-27 at 6.51.12 PM.png

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DaniellaB
Excursionist
32 2 6

Hey, thanks for getting back to me. 

I'm afraid, this sounds like something our Customer Support colleagues should look into—they're experienced and knowledgeable, and should find a solution to this issue that you're experiencing. Could you please share this all with us by chat or support@printful.com? We'll look into this and do our best to help.