Can't Login Shopify App

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Shopify Staff
Shopify Staff
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Hey, @TheDeskManager!

 

Thank you for replying back here with the update! I'm glad to hear that uninstalling and reinstalling the Shopify app did the trick for you. Feel free to reply back here, or start a new thread if you ever need further assistance from the Shopify Community! 

 

 

Ash | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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hi,

I have gkt the same issue. Changed phone from iPhone to android now downloaded the app and cannot log in. Tried a few times, Changed password all sorts but still not happening. Would appreciate some help please.
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Shopify Staff
Shopify Staff
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Hey, @Zsusanna_Varga!

 

Ash here from the Shopify team. Welcome to the Shopify Community!

 

I'm sorry to hear you're facing a similar issue logging into your Shopify mobile application. I'm happy to help out! Earlier in this thread I posted some troubleshooting steps to work through. I'll post them again here for you to refer to and work through. Please reply to this post to let me know how they go for you.

 

  1. First, please double check that you're entering the correct email and .myshopify.com URL associated with the account. Please note, if you only have one email address associated with one .myshopify.com URL, it will not ask for the URL.
  2. Next, if you're certain you're entering the correct information, please try changing your password and then logging in again through the app. Click HERE for instructions on changing your password. I realize you've already tried this, but it may be worth trying again to ensure we complete the full list of troubleshooting steps.
  3. Third, please ensure your mobile device is updated to the latest available software, and then check that the mobile app is updated to the latest version. 
  4. If all of the above fail, then please reply to this post to let me know, and include a screenshot of the error you're getting, and also what device and software version you're running. 

I hope to hear back with successful results soon! 

Ash | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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I also can't log in to my shopify account 

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Shopify Staff
Shopify Staff
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Hi, @orsolyahajnali!

Ash here from the Shopify team. Welcome to the Shopify Community! 

The previous posters in this thread have been experiencing issues logging into the Shopify mobile app. Could you please clarify if that is the same issue you're currently facing? If so, please review the troubleshooting steps in my previous reply on this thread, and then reply back to this message with your results. 

If this is an issue of logging into your Shopify account as a whole, then I'd like to get some more information on what exactly the problem is. If you're unable to log into your Shopify account at all, could you please reply back here and send me a screenshot of any errors you're receiving, or what page you reach when you try to log in? 

Ash | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Hi Ash, 

I am actually having the same problem and I’ve tried all of the steps you recommend to do yet none work. There is an error message saying failed to log in. The error code is 5b. I think it’s wanting me to log in to a different store that I created but no longer use. I could use some help. 

Thanks,

Jack

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Shopify Staff
Shopify Staff
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Hey, @Jack_olson!

Welcome to the Shopify Community, and welcome to the thread! 

I'm sorry to hear that you're having issues logging into your store. I'm happy to help out. To give me a better idea of what's going wrong, could you please take a screenshot of the error message you're getting and send it to me in a reply to this thread? Also, could you please tell me the .myshopify.com URL for the shop in question? 

Looking forward to hearing back and continuing to assist. 

Ash | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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This is the error message
My shop URL is snapnchargeit.com





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This is the error I’m getting

DF42A1FC-7590-466F-843C-9354A9FF4CA9.jpeg

 My URL is snapnchargeit.com

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1290A682-1D4C-4344-8C65-FE612B401E0A.png

 hey, i can’t log in and it’s saying this

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