Can't Login Shopify App

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New Member
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I can't login to my Shopify android app. Before it said " you recently logged out, sign in or contact admin". Now it keeps saying "an error occured, please try again!"
Please Help!
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Shopify Staff
Shopify Staff
503 42 68

Hey, @Genie!

 

Ash here from the Shopify team. Welcome to the Shopify Community!

 

I'm sorry to hear of the trouble you're facing trying to log in to the Shopify mobile app on Android. I'm happy to help out with some troubleshooting! Below I'll post some steps for you to work through. Please reply to this post to let me know how they go for you.

 

  1. First, please double check that you're entering the correct email and .myshopify.com URL associated with the account. Please note, if you only have one email address associated with one .myshopify.com URL, it will not ask for the URL.
  2. Next, if you're certain you're entering the correct information, please try changing your password and then logging in again through the app. Click HERE for instructions on changing your password. 
  3. Third, please ensure your mobile device is updated to the latest available software, and then check that the mobile app is updated to the latest version. 
  4. If all of the above fail, then please reply to this post to let me know, and include a screenshot of the error you're getting, and also what device and software version you're running. 

Looking forward to hearing back, and hoping for positive results! 

Ash | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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I tried those steps and it still didn't work.
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Shopify Staff
Shopify Staff
503 42 68

Hi, @Genie!

 

Thank you for updating me. In this case, I'll need to get our technicians to take a closer look for us. Before we loop them in, I need the following information from you:

 

  • screenshot of the error you're getting
  • what device and software version you're running

Please reply to this post with the above information, and as soon as I hear back we can start the escalation process. 

Ash | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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Sorry is their an alternate email to uplaod the attachments
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Shopify Staff
Shopify Staff
503 42 68

Hi, @Genie!

 

Absolutely. I've sent you an email just now to the email address associated with your Shopify Community account. Please reply to that email with the information I requested above, and include your .myshopify.com URL. Once I hear back in the email and we've completed authentication, we can take the next steps to investigate. 

 

Looking forward to hearing back via email soon!

Ash | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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I have the same problem and gives me the same error.

If i can get assistance it would be great!

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Shopify Staff
Shopify Staff
503 42 68

Hey, @TheDeskManager!

Ash here from the Shopify team. Welcome to the Shopify Community! 

 

I'm sorry to hear you're experiencing issues logging into the Shopify Mobile App. I'm happy to help out. If you scroll up on this post, you will see my initial reply to the original forum post. That reply included a number of troubleshooting steps to take that will usually resolve this issue. Can you please go through those steps and let me know how it works out for you? If the first 3 steps don't resolve the issue, then as stated in step 4, please reply to this post to let me know and include a screenshot of the error you're getting, as well as what device and software version you're running. 

Looking forward to hearing back, and I hope these steps allow you to log in through the mobile app! 

Ash | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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I also have this problem. It say's I've been logged out of flappieolifant.myshopify.com, however I do not want to login to this store since the ownership has been transferred to someone else. I want to login to jouwknuffel.myshopify.com, but since it all falls under the same email I can't choose this webshop. I went through all your steps and it still didn't work. 

 

I look forward to hearing from you. 

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New Member
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Sorry for the late answer but i have actually fixed my problem. I've just reinstalled the Shopify app and it was all good.

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