Can't install an app

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New Member
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i was using the app "Under constrution" when i went to delete it, it deleted the content fom my theme.

 

when trying to reinstall the app i'm met with failures. can someone from shopify support install it fo me so i can try and get my store back

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Shopify Staff
Shopify Staff
908 85 159

Hey, @liyapa!

 

Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.

 

We wouldn't be able to install an app for you as the account owner has to confirm the permissions from their end. Can you let me more about the error you are seeing? Could you send me a screenshot of it, please? The first thing to do would be to clear your cache and cookies and ensure you are using Google Chrome. Then log out of Shopify and log back in and try to install it again. 

 

Let me know how this goes for you and if there are still problems, please send on the screenshot of the error message and I can take a closer look for you.

 

Speak soon,

Lulu

 

Lulu | Social Care @ Shopify
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