Cant connect my store to CustomCat POD

wordsgift2019
New Member
1 0 0

Hi,

I'm a new shopify store owner.

I'm trying to connect my store to CustomCat app but it failed every time.

Whenever, i connected my store, it took me to the correct store and asked me launch the app.

But when i got to the app, it asked me to connect to a store again?

I've done it at least 5-6 times today without success.

Has anyone experienced this error before? 

wordsgift2019_0-1626527257317.png

Much appreciated,

 

Warm Regards,

 

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SLC_Superco
New Member
14 0 0

Hi @wordsgift2019 

 

I'm a fellow user, this could be a potential technical issue. I've checked the customcat contact page and I would recommend checking  contact@customcat.com with customcat or Shopify support on their site https://help.shopify.com/en/questions#/login for troubleshooting.

 

Wishing you all the best!

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