Certain Products Are not Working Correctly

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New Member
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I don't even know how to begin... I have a store that sells indoor environmental products. These products, such as air cleaners, water filters, etc., have related items such as replacement filters. Within the last 2 days or so, the related items are not showing product descriptions... For example, here is a main product;

https://purennatural.com/products/airpura-c600-air-purifier - You'll notice that everything seems to appear correctly. 

If you look to the right where it says "Add filters or accessories", you’ll also notice that the Quick View shows the full product description - - fine.

However, when you actually click on one of the products in this column, it brings you to the actual product page and NOTHING is below where the description should be.

https://purennatural.com/products/airpura-hepa-barrier-post-filter

This is like this on ALL accessories from all categories. I've tried messing with the category names, etc. and NOTHING works... I don't know what to do. 

Apps include MagicTabs, Edit Metafields & Product Accessories.

Any suggestions would be truly appreciated...

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Shopify Partner
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Hey there,

I'd love to try to help. Could you post some images? Also, please post the text you expect to be showing up but isn't. Looking at your site, it's not quite clear what the actual issue is. 

Todd

Todd - ShopClerk Order Tracking for Shopify - https://shopclerk.net
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New Member
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Thanks for answering Todd,

Here is an example link with product information missing;
https://purennatural.com/products/airpura-c600-replacement-carbon-module-26-pound-carbon

Here is the missing verbage....
(I've also attached a screenshot from the admin side...)

The Second Stage of Filtration in Airpura C600 & T600 Air Purifiers

Carbon Filter – An astounding 26 pounds of carbon is typically found only in heavy-duty, commercial grade air cleaners. With the Airpura carbon module, you can expect an odor-free, VOC-free and chemical-free environment. Carbon is a magnet for organic-based pollutants. The 3″ carbon ring contains enough carbon to adsorb gases, chemicals, noxious odors and VOC’s for up to 2 years! It may be of interest to know that this same type of carbon is used in military gas masks to protect soldiers from airborne contamination.

This 26 pound, 3" Carbon filter module can be used in the following Airpura air purifier models;

  • C600
  • T600

Please let me know if you need any additional information from me... 

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Shopify Partner
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Very interesting. Is the description on this product showing correctly?

https://purennatural.com/collections/commercial-air-filtration/products/airpura-t600-tobacco-smoke-o...

560 CFM | Airpura T-600 portable tobacco smoke and odor air purifier. Tar-Barrier pre-filter plus 26 pounds of activated carbon removes over 4,000 chemicals, gases & odors from cigarettes, cigars, pipes, hookah and marijuana smoke. Portable floor model / can also be wall mounted.

Are you using different page templates for the main product vs the accessory? It kind of looks like the description is just missing. I think you'll need someone to get into your theme and coding. Shopify support might be able to help you if you contact them directly.

Todd

Todd - ShopClerk Order Tracking for Shopify - https://shopclerk.net
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New Member
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Hi Todd - no the same template for both... cannot figure it out. I've been searching for something in my code all day and I don't even know what I'm looking for. :( thank you though...

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Shopify Partner
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Good morning and happy Thanksgiving.

I took a quick look and compared the HTML for both product pages. Do you have installed, or used to have installed a tabbed product description Shopify app in your store? If you 

I took some screenshots of the comparison where there are significant differences. The one showing the "tabbed descriotion" code is attached. You can see some others in this Google Drive folder: https://drive.google.com/drive/folders/1B5uUlVo9OWqtiVM9N50SM3wNJ-4cYrEn?usp=sharing

I hope this helps.

Todd

 

Todd - ShopClerk Order Tracking for Shopify - https://shopclerk.net
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New Member
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Happy Thanksgiving to you as well, Todd!

Yes, we use a product called 'Magic Tabs'. This could definitely be the culprit... they made us do a force upgrade earlier this week, so I'm trying to get them to troubleshoot this as well (to no avail... :() I really apprciate the screen shots - - Hopefully we can get this fixed asap... Thank you so much!

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