This is Moira from the Social Care team at Shopify. Thanks for your post! I understand you are looking for an instant chat app that supports multiple languages and email functions. I'd be more than happy to help you with a solution today.
Currently, there is no option through the native Shopify chat app that provides what you are after so I have done some digging on the Shopify app store and found two fantastic apps for you to choose from below:
Tidio ‑ Live Chat & Chatbots | Shopify App Store - This app has the option to support multiple languages and dozens of automation and Bot templates for boosting your sales.
Formilla Live Chat | Shopify App Store - This app allows you to customize the text of the live chat buttons, chat forms, and offline email forms. You can also customize your live chat widget in any language, including Spanish, French, Indonesian, Portuguese, Chinese, Hindi, Italian, and much more!
If none of these suggestions work out, you can let us know and we'll be glad to see if we can find a better fit for you or you can go through the apps at our App Store here.
TIP: As you continue to customize and further develop your store, have you looked into ways you can increase your store’s visitors, and increase conversions (that is turning store visitors into buyers)? Take a look at this blog post for some insights on how you can do just that, starting with your product pages! I’m sure this will prove invaluable for you as a merchant here in Shopify.
If you have any questions please feel free to thread those below.
Moira | Social Care @ Shopify
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