Chat

Highlighted
New Member
3 0 4

Why does my chat box on the top say .......    Leave a number and we'll text you back as soon as we're available (an email address works too).

 

How do I get rid of it?

 

Thank you

3 Likes
Highlighted
New Member
2 0 2

Yes it makes the chat look messier

2 Likes
Highlighted
Tourist
3 0 2

I've been trying to get rid of it too.  Also.. now, I can't send text receipts to my customers via the POS system.    I wonder if this is related..   Hopefully, Shopify can figure this out soon.

1 Like
Highlighted
New Member
2 0 4

I don't have an answer but I also don't like that. 

Also, why does it flag that little red circle like indicating a message - as a consumer I find that annoying.  

 

Thanks 

3 Likes
Highlighted
New Member
1 0 1

I have this same problem

1 Like
Highlighted
Tourist
3 0 2
The developers at Shopify have been working on this for weeks now. Still no solution.
1 Like
Highlighted
New Member
2 0 4

Looks terrible and so annoying- need Shopify to fix please ASAP!

1 Like
Highlighted
New Member
2 0 4
I agree on all points!
1 Like
Highlighted
New Member
2 0 0

I have the same issue, although I have Shopify Ping open on my tablet/phone this message is displayed, saying that I am not available...

0 Likes