Hi there!
Hyde here from Shopify.
If you are on the Shopify plan ($79) or higher, then you could issue your customer with a gift card as a form of store credit (more information here).
If you're on the basic plan, then all you can really do is issue your customer a refund (here's how).
If you're selling in person, then you can exchange or refund a product via the Shopify POS app as outlined here.
Hope this helps! If you have any other questions let me know.
All the best, Hyde.
Hyde | Social Care @ Shopify
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Hi there!
It's been quite a while since you posted this, but let me share my advice in case someone has a similar question in the future.
With Sufio - an invoicing app, you can manually create credit notes for refunded orders. I hope this helps!
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