DHL App

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New Member
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Hi to all,

I am new on shopify but I found it easy and smart, and my ecommerce is almost ready.

Just a big big issue: i am already a DHL customer so I have a business shipping code. The point is that after i have installed the dhl app it's not working, keep showing me the following message:

The DHL Carrier Service app requires use of the Carrier Service API store add on. Please contact Shopify to enable the Carrier Service API add on or upgrade your store to a Shopify Unlimited plan.

I have a basic plan but i have already paid for all the year. I already put my code in the app settings section.

What should I do?

Thanks in advance!

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Shopify Staff
Shopify Staff
691 51 154

This is an accepted solution.

Hi, @gourmet!

 

Julie here from Shopify Support.

 

Since you're new to Shopify, how have you found the platform so far? Are you close to launching your store? Before you do so, I highly recommend checking out "The Essential Shopify Store Launch Checklist", which includes a detailed outline of everything you'll need to do prior to launching. I think you'll find it pretty useful.

 

To address your question, Carrier Calculated Shipping is an additional feature that allows you to use your own carrier account credentials to display calculated rates at checkout. This feature also allows you to take advantage of the many shipping apps available in the Shopify App Store, with the DHL app you have installed being one of them. While this feature is typically available on our Advanced plan, you can also add it to your existing plan for an additional $20 per month. Alternatively, you can enable Carrier Calculated Shipping for free if you switch to annual billing, which also gives you 10% off your total subscription costs for the year.

 

If you'd like to move forward with adding this feature to your plan, please reply here to let me know and I'd be happy to move this to email and add this feature for you. 

Julie | Social Care @ Shopify
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New Member
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Hi Julie. I have the same issue please can you help. Paul
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Shopify Partner
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@Theoysterman 

 

You can opt for any of the following and contact Shopify support to enable carrier calculated rates on your Shopify store.

 

  • Upgrade your plan to Advanced Shopify Plan
  • Add this feature for an additional $20/month on your current Shopify plan
  • Choose yearly subscription for your current Shopify plan, with which you can get this option for free.
Customer Success @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping
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Shopify Staff
Shopify Staff
691 51 154

Hey, @Theoysterman.

 

Are you wanting to activate Carrier Calculated Shipping so that you can use the DHL app? As @HariKrishna mentioned, this feature can be enabled via a few different methods. Let me know which one works best for you. I'd be happy to activate this feature for you. 

 

Looking forward to your response!

Julie | Social Care @ Shopify
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New Member
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hey julie , 

i seem to have the same issue 

i would like to have  the same solution provided for my store 

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Shopify Staff
Shopify Staff
691 51 154

Hey, @linearen.

 

Thanks for reaching out. I just sent an email to the email address associated with your Community Forums account. Please respond directly to that email and we can proceed with adding the Carrier Calculated Shipping feature to your plan.

 

Thank you!

Julie | Social Care @ Shopify
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New Member
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Hi Julie,

I have the same problem. I would like to go with monthly payments.

Thank you.

Marina

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Shopify Staff
Shopify Staff
691 51 154

Hi, Marina.

I'd be happy to enable the Carrier Calculated Shipping feature for you. I've just gone ahead and sent an email to the email address associated with your Community Forums profile. Can you please respond to that email with your myshopify.com URL? Once that's confirmed, I can proceed with applying the feature to your plan for an additional $20 per month.

Looking forward to hearing from you!

Julie | Social Care @ Shopify
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New Member
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Hello, 

Is there a dhl app that is available in UK to create DHL Labels from shopify if we have an account?

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