Delete Facebook Shop + Instagram?

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lightmove
New Member
5 0 0

I've installed the new Facebook channel should I remove these two other ones now? Or do they still serve a purpose? Doing some housecleaning. Thanks!

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Olivia
Shopify Staff
Shopify Staff
379 34 88

This is an accepted solution.

Hi, @lightmove!

Thanks for connecting with us. My name is Olivia and I work at Shopify.

Great question around onboarding to the new Facebook Sales Channel. I can confirm that once you have onboarded to our new channel, you can remove the old Facebook Shop and Instagram Sales Channels. They serve no purpose at that point, and have already been delisted from our sales channel options.

I hope this answers your question, but let me know if I missed anything.

Warm regards,

Olivia | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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lightmove
New Member
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Great news! Thank you!
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Olivia
Shopify Staff
Shopify Staff
379 34 88

So glad I could help, @lightmove.

Don't hesitate to reach back out if any other questions come up. 

Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Bruno88
Tourist
5 0 0

Screenshot 2021-02-25 at 16.46.00.png

Hi,

I just got this message, I'm really not confident about removing Facebook and Instagram from my sales channel.

Is it safe if I uninstall it I won't have a problem with not being able to install it again ? since I'm in France I know that I can't access all the apps easily as in the US.

Looking forward to hearing from you,

Bruno

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Olivia
Shopify Staff
Shopify Staff
379 34 88

Hi, @Bruno88!

Thanks for connecting with me on this.

Based on your screenshot, you can absolutely remove the unsupported Instagram and Facebook Shop Sales Channels. You will not be able to download them again once they are removed since they have been delisted, however, you do not need them after onboarding to the new Facebook Sales Channel.

In the future, you will access your Instagram and Facebook channels under the Facebook Sales Channel found in your screenshot under 'Google'. We recommend switching to this new channel for a better experience and to remain up-to-date with the latest features available.

I trust this answers your question, but let me know if there's any confusion around this.

Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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