Deleted app still operates on my site!

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Hi. I have used two cookie apps on my site. Currently I am using GDPR Cookie Compiler. The previous one is deleted (cannot remember the name) but the code must still exist on my site as visitors see two Cookie bars when arriving on the site. Can anyone tell me how I can remove that unwanted code?

 

Thanks.

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Community Manager
Community Manager
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Hi @jasonholt,

 

Nick here from Shopify. 

 

I spoke to the theme support team about this. They mentioned if you are using an app from a third-party developer such as GDPR Cookie Complier your best bet is to reach out to them to remove it. The reason for this is that the app developers would know more about their own code than Shopify or a third-party theme developer.

 

You can reach the GDPR Cookie Complier team at support@metizsoft.zohodesk.com or from their website here. They should be able to identify where the code is much faster than anyone else and help you get this sorted out. 

 

Hope this helps! 

 

All the best, Nick

Nick | Social Care @ Shopify
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