Disconnect eBay account?

New Member
1 0 0

I was wondering if there was a way to disconnect an eBay account on a Shopify store that is already closed? I cant get in to disconnect it.

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Community Manager
Community Manager
2503 171 378

Hi Richard, 

Nick here from Shopify. 

Removing your eBay account from your closed store shouldn't be a problem. We will need to verify a few details with you first though. I will send you a direct email about this and once you have verified we can look into this for you then. 

Talk soon, 

Nick

Nick | Social Care @ Shopify
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Tourist
3 0 1

Hi Nick,

I have the same problem with disconnecting eBay account from my old Shopify store. Could you kindly help me, please?

Thanks so much.

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Community Manager
Community Manager
2503 171 378

Hi Dean, 

I can look into that for you, no problem. Can you share what the .myshopify.com URL is with me please and I can take a closer look? Once I have the URL I can send you a direct email to continue the process. ?

Looking forward to hearing from you. 

Nick

Nick | Social Care @ Shopify
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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Tourist
3 0 1

Hi Nick,

Thank you so much for your prompt response. 

I can't find the way to send you a message. Could you kindly tell me how to send you a private message, please?

Thanks so much

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Community Manager
Community Manager
2503 171 378

Hi Dean, 

No worries, I will send you a direct email from the one you signed up to these forums with and we can go from there. 

Cheers, Nick

 

Nick | Social Care @ Shopify
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Tourist
3 0 1

Hi Nick,

I sent you an email with all the information you asked for. Could you check the email, please?

Thank you so much.

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Community Manager
Community Manager
2503 171 378

Hi Dean,

I got your email and it all seems to check out. Thanks. 

I will send this to our team who can begin to work on removing your eBay account from your store. Someone from that team will be in touch with you via the email thread we are in. 

Thanks again,

Nick

Nick | Social Care @ Shopify
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
1 0 0

Nick, I am also having this issue. May I get some assistance? Many thanks.

-Chris

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Community Manager
Community Manager
2503 171 378

Hi Chris, 

Is your account with Shopify closed now with the eBay account attached? Just to confirm, is the best email to reach you on the attached to your forum account here? If so, I can reach out to you on that and we can take a closer look. If you could also attach your .myshopify.com  in a response it would be great. 

Looking forward to hearing from you. 

All the best, Nick

Nick | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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