FACEBOOK HELP

TrvlrsClub
Tourist
5 0 1

So I never had a problem before using instagram shop. Since the new merge of Facebook and instagram into one app on shopify, I cannot get my commerce shop set up. It keeps coming up with an error message saying " failed to create commerce account. please try again". Is anyone else experiencing this problem? Ive been searching the forums daily and haven't found anyone dealing with the same issue. 

Please let me know if you are experiencing the same issue. I'm hoping someone can provide me a solution. THANKS!

 

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mschiereck
New Member
1 0 0

I am having this same issue. did you find a fix?

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TribeStock
New Member
1 0 0

Having the same issue, any luck on this?

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TrvlrsClub
Tourist
5 0 1

After tons of back and forth emails, no I did not get a solution. The rep told me it’s my standing. I have to work on building a good standing with Instagram and Facebook and show that I can be “trusted”. Because at one point I said well I guess I’ll delete my Instagram and Facebook then and start over.  And that’s when she said well no, with time I should gain access to their “products”. So for now I don’t use Instagram shop or Facebook shop since I don’t have access

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