Facebook App Problem

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CACAPTAINS
New Member
2 0 0

I'm having a strange issue with the Facebook app. When I try to navigate to the app settings it loads for 3 seconds and then says "Your session has timed out. Please refresh the page." But no matter what I do it never loads. I tried uninstalling and reinstalling and it does the same thing. How do I fix this?

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Brie
Shopify Staff
Shopify Staff
568 48 99

Hey, @CACAPTAINS!

We're currently experiencing an issue with the channel where merchants are experiencing a time out session. Our developers are aware of this and are currently working towards a fix. We'd like to have your issue sent up to our technical support, in order to help them in resolving this, so please contact our support team to have that shared with them. Thank you and apologies for any inconvenience in the mean time. Cheers! 

Brie | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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CACAPTAINS
New Member
2 0 0

Hi, thanks for the quick reply. The link you sent goes to this page https://help.shopify.com/en/questions#/questions , can you please provide a more specific link where we can reach out to tech support? Thank you!

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Brie
Shopify Staff
Shopify Staff
568 48 99

This is an accepted solution.

Hey, @CACAPTAINS!

That's correct - from that page, you'll want to search for a topic (any search term works), and then click on "Continue" under "Get support". Hope that helps! 

Brie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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