Facebook Shop and Instagram display only one image

aimadeart
New Member
1 0 0

I have been using Facebook Shop and Instagram Shop for a while but, since the last changes in the app, my new products (only) sync only one image from Shopify. The rest of the images I have on Shopify store don't show at all on Facebook / Instagram. Interestingly, the products I uploaded months ago are displaying all the images. Any ideas?

Example:
https://aimade.art/products/trazas-del-destino => https://www.facebook.com/commerce/products/4546899165382668/

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fbeckett
New Member
4 0 0

I have exactly this issue just started since I set up Facebook and Instagram Shop.  I used to run retargeting ads that showed a great slideshow of the product imagery.  Now I've lost that impact as can only show a single static image.  Did you get to the bottom of this? I'd love to know if at some point the multi image ability would return!

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alexsutama
New Member
2 0 0

Having the same issue Has anybody figured out a solution for this?

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Evanngallagher
New Member
3 0 0

I am having the same problem, is there a solution for this yet?

 

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fbeckett
New Member
4 0 0
I’ve found no solution sadly. My DPA’s used to look cracking with slideshow
of all angles on the product. Now just static.. and performance has
dropped. Hopefully this ability will be restored at some point..do you know
of a way to raise the flag with Shopify?
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Evanngallagher
New Member
3 0 0

So I found you need to manually add all the photos to your catalog set, the only problem is some products will not save multiple images.

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fbeckett
New Member
4 0 0
When you say manually add to product set.. do you mean within Facebook? Or in Shopify?! Sorry.. thanks if you could clarify...
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Evanngallagher
New Member
3 0 0

You need to re-add all the photos within the Facebook catalog. Its still glitchy though.

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fbeckett
New Member
4 0 0
OK - I'll give it a whirl!
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ComicKhan
New Member
1 0 0

Any luck? I tried adding them back through FB's Catalog and still no luck. Having this issue on each product I am adding. I have also tried adding/removing and also deactivated/reactivated. No dice. 

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