Facebook sales channel says "Facebook Refused to Connect"

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GM-Maddi
Tourist
9 0 0

The shopping template is ON and the Shop tab is ON as well. When i see the page, the shop tab appears in the list but doesn't show my shop (go to shopify and manage collections)

 

Screen Shot 2019-09-23 at 19.12.31.pngScreen Shot 2019-09-23 at 19.13.07.png

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Lulu
Shopify Staff
Shopify Staff
908 87 185

Hi, @GM-Maddi.

 

Thanks for getting back to me and sending them screenshots. Can you send the other screenshots also please?

 

Kind regards,

Lulu

Lulu | Social Care @ Shopify
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GM-Maddi
Tourist
9 0 0
Which other screenshots?
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Lulu
Shopify Staff
Shopify Staff
908 87 185

@GM-Maddi  Please follow my email above and follow all steps and provide all the screenshots I have but from your own store. Thank you.

 

Kind regards,

Lulu

Lulu | Social Care @ Shopify
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GM-Maddi
Tourist
9 0 0

Please check the following. Let me know if I'm missing something.

 

 

 

 

 

 

 

Screen Shot 2019-09-24 at 21.11.24.pngScreen Shot 2019-09-24 at 21.11.40.pngScreen Shot 2019-09-24 at 21.12.27.pngScreen Shot 2019-09-23 at 19.13.07.png

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ndesignerwear
New Member
5 0 0

Hi, I have the same problem. My store cannot connect for long, It will connect for few minutes but disconnect again. i have tried your method above but still the same. Help

Screenshot_8.pnghttps://ndesignerwears.myshopify.com

https://www.facebook.com/ndesignerwear/

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Lulu
Shopify Staff
Shopify Staff
908 87 185

Thanks for getting back to me, @ndesignerwear. Can you send the screenshots matching mine please and then I can escalate to the technical team for you?

 

Kind regards,

Lulu

Lulu | Social Care @ Shopify
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sariweiss
New Member
1 0 0

Hi Lulu,

 

I am having the same issues! Can you please help me connect!

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Latifa
New Member
1 0 0
Dear Team ,
I can’t connect my shopify with Instagram
Can you please sort the matter out for me???
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Lulu
Shopify Staff
Shopify Staff
908 87 185

Hi, @sariweiss.

 

Welcome to the thread. Can you please go through the troubleshooting steps on page one and send me a matching screenshot of your settings in each step, that way I can escalate to our technical team for you.

 

Kind regard,

Lulu

Lulu | Social Care @ Shopify
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 - Was your question answered? Click Accept as Solution 

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