Facebook shop

New Member
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I’m trying to reconnect my Facebook shop in Shopify and It will reconnect. Two minutes later, it will disconnect and I have to input my login info again. Is there a solution for this?
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Shopify Staff
Shopify Staff
221 26 55

Hi @Haroldj67,

 

Thank you for getting in touch. This is an issue that can occur for a number of reasons; I'll outline a number of things that you'll want to check in your Facebook page's settings that might be causing this.

 

First, you will want to check that your page is set to the "Shopping" template. You can check this by going to the Facebook page your are admin for, clicking on "Settings", and then "Templates and tabs". If this is not set to "Shopping", be sure to press "Edit" and choose this template.

 

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You'll also want to check that the Shop tab is enabled, as shown here:

 

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You will want to ensure that the page is set to be published, which can be set in the "Page visibility" section of your page's settings:

 

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Finally, you will also want to make sure your page is visible to everyone, which can be done by checking these settings:

 

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Please let me know if these settings are all configured correctly. If they are, and the issue persists, I will let you know how we can proceed.

 

Kind regards,

 

Victor | Shopify Social Care

 

 

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New Member
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Hi Victor,

 

I did everything you said and it still did not work. I even looked at other threads about this issue and uninstalled sales channels and re-installed them and signed into my accounts to still have them disconnect. 

 

- Harold

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Shopify Staff
Shopify Staff
221 26 55

Hi @Haroldj67,

 

Okay, I see. Thank you for checking that. I can look into resetting the Facebook-Shopify connection from our end, but I will need to authenticate you first and explain the details of this. I will be send you an email shortly (to the email address linked to your forums profile) in order to do this so please keep an eye out for that and reply to me there.

 

Kind regards,

 

Victor | Shopify Social Care

 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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