Hey there @Brett7695,
Ryder here, from the Social Care Team at Shopify. Thanks for your post. I'm sorry that your experience with our support has been less than pleasant. That being said, I'd be happy to take a look into this issue for you.
I've gone ahead and sent you an email to the email address associated to your Community Forums. If this is the email address associated to your Shopify store, you can simply reply with your .myshopify.com URL and so that I can verify your account and take a look. If you use a different email address for your store, you can CC the correct email address and respond through there.
Looking forward to hearing from you soon.