Fake App reviews

Shopify Partner
241 0 18

@Hastings. Thanks for mentioning https://apps.shopify.com/shogun. Especially our reviews section.

While I can appreciate that you're impressed with how many reviews our email campaign yeilded, none of them are fake. Shogun does not have one single fake review. I'm proud to say that each one was hard earned.

If you're looking for insight on how Apps legitimately get a high review rating:

  • (1) After each positive customer service response, follow up with a genuine request for a review. As our reviews indicate, we focus on support.
  • (2) If a negative review is posted, immediately reach out to the store and ask what you can do to fix the issue. Let them know what kind of an impact ratings have on an app.
  • (3) Run multi-touch/two touch email campaigns to your active users who have not left reviews to please leave a review with their thoughts on the tool.

About a month ago was our first try on #3, and it worked super well, we got about 50 reviews out of it. Keep in mind that is less than a 10% response rate from our over 500+ active user base.

Now that we've seen the impact that fast review surges have on pulling the app up the rankings, we will probably save up and run that same campaign every couple months.

If you read our reviews, they are thoughtful and clearly genuine; we have very few one sentence "great app!" reviews. If you see reviews with inactive stores or dead stores, and feel like that indicates fraudulent reviews, it's probably a good idea to check the churn stats on Shopify users (it's high, as a lot of new users are "aspirational").

If you have more feedback on our app, you're welcome to send an email directly to me and Finbarr at support@getshogun.com. We always appreciate feedback, even when it's critical ;)

Cheers.

Nick Raushenbush | Co-founder, Shogun | nick@getshogun.com | Try Shogun Page Builder for Shopify for FREE!
5 Likes
Shopify Expert
46 0 2

Hi Nick,

I completely agree with your comments as we know how hard it is to get reviews. Not a single user posts review on his own. We email them and request for review and then they post review. We email every user, out of all users, only 5% users actually posta  review. Our app has 1600 users so far and you can see that we only have 108 reviews.

Our developer dedicatedly email all users after setting up app on their store, and then its upto the user if he want to posta  review or not.

https://apps.shopify.com/instagram-feed

Thanks
Amit Porwal

0 Likes
Shopify Partner
241 0 18

Congrats on breaking the 100 review mark, @Amit Porwal. Hoping to get there in the near future :)

Nick Raushenbush | Co-founder, Shogun | nick@getshogun.com | Try Shogun Page Builder for Shopify for FREE!
0 Likes
Shopify Expert
46 0 2

Thanks Nick. Can you send me your emailid? I have a question.

0 Likes
Shopify Partner
241 0 18

Gladly! nick@getshogun.com

Nick Raushenbush | Co-founder, Shogun | nick@getshogun.com | Try Shogun Page Builder for Shopify for FREE!
0 Likes
Tourist
6 0 2

It's curious, if not suspicious, seeing app developers not worried about fake reviews, saying that it's not a big deal. They should be the most concerned about the problem if they only get legitimate reviews.

 

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Shopify Partner
241 0 18

@Hastings

I never said that fake reviews weren't a big deal, I simply defended my company against your false statement. I'm sorry if it comes off as harsh, but in my opinion, you should be more considerate before you post something like that.

That said, I will provide some insight as to why I'm not freaking out over the possibility that another app could be using fake reviews:

1) If someone is faking their reviews to try to game Shopify's partner program, they'll be in for a rude awakening when they find out how strict they are about their policies. An app doing that would likely be removed immediately without warning.

2) Bedsides the aforementioned, I'm not concerned because if an app partner is resorting to paying for fake reviews, they either have a poor product experience or no business/marketing skills, or both. Reviews are only going to get you so far, and Shopify's app store ranking algorithm is multifaceted.

If you have serious concerns about an app, I recommend emailing the Shopify apps team direct at apps@shopify.com.

I hope you have a good weekend :)

Nick Raushenbush | Co-founder, Shogun | nick@getshogun.com | Try Shogun Page Builder for Shopify for FREE!
2 Likes
Shopify Partner
51 0 18

I've sent reports of fake reviews to shopify support only being told that they were, in fact, real reviews. Sure, they were left by "real" Shopify users/stores but at the end of the day, they were FAKE!

If it sounds too good to be true.....

Trust your gut!

Alex Brecher http://Store.BariatricPal.com BariatricPal Store: Save Money on Bariatric Food, Vitamins & Nutrients
0 Likes
Excursionist
52 0 4

I agree with Nick,

As an app developer, I know how hard it is to get new reviews and how easy it is to lose them.

If an app chooses to spend their money on fake reviews they will not be in Shopify long enough to rip the rewards. When stores use the app they will find its true nature and warn everyone else.

So even if fake reviews were possible they seem like a horrible idea to me.

You can check out our reviews if you want, they were very hard to get and each of them represents hours of hard work. I'm very proud of them.

https://apps.shopify.com/giftwizard#reviews-heading

0 Likes
Shopify Partner
65 0 15

Another developer here.

How could Shopify programmatically remove fake reviews?

Perhaps disallow publishing of reviews that are from an affiliate/trial store?

Auto remove/hide reviews from people that have frozen/stopped their plans?

Mark a review differently if the user has uninstalled the application?

 

Pretty brutal way to do that though, I can see some of the mega-reviewed applications having pretty large drops in install numbers.

Zyber Developer | https://apps.shopify.com/trademe | https://apps.shopify.com/productfilter | https://apps.shopify.com/splittest
2 Likes