False app charges

Dasmesh
New Member
1 0 0

I need refund on Sixads App, as they are not delivered what were my expectation. i have uninstalled thre app, and need full refund on it.

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Bimms
Shopify Partner
50 1 7

@Dasmesh you must contact with the support of that app or Shopify and ask for a refund. 

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Hyde
Shopify Staff
Shopify Staff
860 96 155

Hi @Dasmesh,

Hyde here from Shopify.

When you use a third-party app you need to reach out to the app developers directly to ask for an app credit or refund, as we cannot action that without their authorization:

21-04-aj0gg-wxror

 I got that information from this document here. I hope that helps!

All the best, Hyde.

Hyde | Social Care @ Shopify 
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