Fulfillable Quantity

istoreisendSupp
New Member
1 0 0

Hi there,

I would like to ask regarding of the fulfillable quantity of an order. Recently there was an order that we are trying to fulfill in the live environment, but the fulfillable_quantity is 0 while the fulfillement_status is null. According to the documentation for Line Item, it mentioned that the definition for the bold fields are:

  • fulfillableQuantity (Int!)

    The total number of units to fulfill.

  • fulfillmentStatus (String!)

    The line item's fulfillment status. Returns 'fulfilled' if fulfillableQuantity >= quantity, 'partial' if fulfillableQuantity > 0, and 'unfulfilled' otherwise.

But when we test out an order, when we fulfilled the order details. The order fulfillable_quantity is reduced, and when it reaches 0 the fulfillment_status is fulfilled. It appears to have worked the opposite way from what the API document define for those fields. 

Right now, we are unable to fulfill the order as the fulfillable_quantity is 0, and the fulfillment_status is null. Attach is the json data of order that we are facing the problem followed by the test order we conduct.

Actual Order:

 

{
	"order": {
		"id": 2458411532337,
		"email": "",
		"closed_at": null,
		"created_at": "2020-10-05T13:54:08+08:00",
		"updated_at": "2020-10-05T13:56:17+08:00",
		"number": 13,
		"note": "",
		"token": "3c3c3c8d1eb151ffa1152a291dd5033e",
		"gateway": "Bank Deposit",
		"test": false,
		"total_price": "89.00",
		"subtotal_price": "89.00",
		"total_weight": 200,
		"total_tax": "0.00",
		"taxes_included": false,
		"currency": "MYR",
		"financial_status": "paid",
		"confirmed": true,
		"total_discounts": "0.00",
		"total_line_items_price": "89.00",
		"cart_token": null,
		"buyer_accepts_marketing": false,
		"name": "#1013",
		"referring_site": null,
		"landing_site": null,
		"cancelled_at": null,
		"cancel_reason": null,
		"total_price_usd": "21.37",
		"checkout_token": null,
		"reference": null,
		"user_id": 26189594673,
		"location_id": 14346649649,
		"source_identifier": null,
		"source_url": null,
		"processed_at": "2020-10-05T13:54:08+08:00",
		"device_id": null,
		"phone": null,
		"customer_locale": null,
		"app_id": 1354745,
		"browser_ip": null,
		"landing_site_ref": null,
		"order_number": 1013,
		"discount_applications": [],
		"discount_codes": [],
		"note_attributes": [],
		"payment_gateway_names": [
			"Bank Deposit"
		],
		"processing_method": "manual",
		"checkout_id": null,
		"source_name": "shopify_draft_order",
		"fulfillment_status": null,
		"tax_lines": [],
		"tags": "",
		"contact_email": null,
		"order_status_url": "https://starla-malaysia.com/1357381681/orders/3c3c3c8d1eb151ffa1152a291dd5033e/authenticate?key=8ee3f419f9252b4049d3c805c554f1b4",
		"presentment_currency": "MYR",
		"total_line_items_price_set": {
			"shop_money": {
				"amount": "89.00",
				"currency_code": "MYR"
			},
			"presentment_money": {
				"amount": "89.00",
				"currency_code": "MYR"
			}
		},
		"total_discounts_set": {
			"shop_money": {
				"amount": "0.00",
				"currency_code": "MYR"
			},
			"presentment_money": {
				"amount": "0.00",
				"currency_code": "MYR"
			}
		},
		"total_shipping_price_set": {
			"shop_money": {
				"amount": "0.00",
				"currency_code": "MYR"
			},
			"presentment_money": {
				"amount": "0.00",
				"currency_code": "MYR"
			}
		},
		"subtotal_price_set": {
			"shop_money": {
				"amount": "89.00",
				"currency_code": "MYR"
			},
			"presentment_money": {
				"amount": "89.00",
				"currency_code": "MYR"
			}
		},
		"total_price_set": {
			"shop_money": {
				"amount": "89.00",
				"currency_code": "MYR"
			},
			"presentment_money": {
				"amount": "89.00",
				"currency_code": "MYR"
			}
		},
		"total_tax_set": {
			"shop_money": {
				"amount": "0.00",
				"currency_code": "MYR"
			},
			"presentment_money": {
				"amount": "0.00",
				"currency_code": "MYR"
			}
		},
		"line_items": [
			{
				"id": 5314306932785,
				"variant_id": 14289959813169,
				"title": "Semi-instant Butterfly Satin Goldie-Peach Shawl",
				"quantity": 1,
				"sku": "SLO4",
				"variant_title": null,
				"vendor": "Starla Malaysia",
				"fulfillment_service": "istore-isend-sdn-bhd",
				"product_id": 1790313529393,
				"requires_shipping": true,
				"taxable": false,
				"gift_card": false,
				"name": "Semi-instant Butterfly Satin Goldie-Peach Shawl",
				"variant_inventory_management": "shopify",
				"properties": [],
				"product_exists": true,
				"fulfillable_quantity": 0,
				"grams": 200,
				"price": "89.00",
				"total_discount": "0.00",
				"fulfillment_status": null,
				"price_set": {
					"shop_money": {
						"amount": "89.00",
						"currency_code": "MYR"
					},
					"presentment_money": {
						"amount": "89.00",
						"currency_code": "MYR"
					}
				},
				"total_discount_set": {
					"shop_money": {
						"amount": "0.00",
						"currency_code": "MYR"
					},
					"presentment_money": {
						"amount": "0.00",
						"currency_code": "MYR"
					}
				},
				"discount_allocations": [],
				"tax_lines": [
					{
						"title": "SST",
						"price": "0.00",
						"rate": 0.06,
						"price_set": {
							"shop_money": {
								"amount": "0.00",
								"currency_code": "MYR"
							},
							"presentment_money": {
								"amount": "0.00",
								"currency_code": "MYR"
							}
						}
					}
				]
			}
		],
		"fulfillments": [
			{
				"id": 2313867231281,
				"order_id": 2458411532337,
				"status": "pending",
				"created_at": "2020-10-05T13:56:17+08:00",
				"service": "istore-isend-sdn-bhd",
				"updated_at": "2020-10-05T13:56:17+08:00",
				"tracking_company": null,
				"shipment_status": null,
				"location_id": 14396391473,
				"line_items": [
					{
						"id": 5314306932785,
						"variant_id": 14289959813169,
						"title": "Semi-instant Butterfly Satin Goldie-Peach Shawl",
						"quantity": 1,
						"sku": "SLO4",
						"variant_title": null,
						"vendor": "Starla Malaysia",
						"fulfillment_service": "istore-isend-sdn-bhd",
						"product_id": 1790313529393,
						"requires_shipping": true,
						"taxable": false,
						"gift_card": false,
						"name": "Semi-instant Butterfly Satin Goldie-Peach Shawl",
						"variant_inventory_management": "shopify",
						"properties": [],
						"product_exists": true,
						"fulfillable_quantity": 0,
						"grams": 200,
						"price": "89.00",
						"total_discount": "0.00",
						"fulfillment_status": null,
						"price_set": {
							"shop_money": {
								"amount": "89.00",
								"currency_code": "MYR"
							},
							"presentment_money": {
								"amount": "89.00",
								"currency_code": "MYR"
							}
						},
						"total_discount_set": {
							"shop_money": {
								"amount": "0.00",
								"currency_code": "MYR"
							},
							"presentment_money": {
								"amount": "0.00",
								"currency_code": "MYR"
							}
						},
						"discount_allocations": [],
						"tax_lines": [
							{
								"title": "SST",
								"price": "0.00",
								"rate": 0.06,
								"price_set": {
									"shop_money": {
										"amount": "0.00",
										"currency_code": "MYR"
									},
									"presentment_money": {
										"amount": "0.00",
										"currency_code": "MYR"
									}
								}
							}
						]
					}
				],
				"tracking_number": null,
				"tracking_numbers": [],
				"tracking_url": null,
				"tracking_urls": [],
				"receipt": {},
				"name": "#1013.1"
			}
		],
		"refunds": [],
		"total_tip_received": "0.0",
		"shipping_lines": [],
		"shipping_address": {
			"first_name": "Nur Afida",
			"address1": "E-G-11",
			"phone": "+60193039169",
			"city": "KUALA LUMPUR",
			"zip": "53100",
			"province": "Kuala Lumpur",
			"country": "Malaysia",
			"last_name": "Anuar",
			"address2": "PRIMA COURT, JALAN UKAY PRIMA, SAUJANA MELAWATI,",
			"company": "",
			"latitude": 3.2987908,
			"longitude": 101.7409946,
			"name": "Nur Afida Anuar",
			"country_code": "MY",
			"province_code": "KUL"
		}
	}
}

 


Test Order:

 

{
	"order": {
		"id": 2800701833268,
		"email": "test@email.com",
		"closed_at": null,
		"created_at": "2020-10-01T09:52:00+08:00",
		"updated_at": "2020-10-14T15:35:02+08:00",
		"number": 76,
		"note": "",
		"token": "5fb0e5b07ec5eae4ada9d8684e9bbf84",
		"gateway": null,
		"test": false,
		"total_price": "0.00",
		"subtotal_price": "0.00",
		"total_weight": 0,
		"total_tax": "0.00",
		"taxes_included": false,
		"currency": "MYR",
		"financial_status": "paid",
		"confirmed": true,
		"total_discounts": "0.00",
		"total_line_items_price": "0.00",
		"cart_token": null,
		"buyer_accepts_marketing": false,
		"name": "#1076",
		"referring_site": null,
		"landing_site": null,
		"cancelled_at": null,
		"cancel_reason": null,
		"total_price_usd": "0.00",
		"checkout_token": null,
		"reference": null,
		"user_id": 104046468,
		"location_id": null,
		"source_identifier": null,
		"source_url": null,
		"processed_at": "2020-10-01T09:52:00+08:00",
		"device_id": null,
		"phone": null,
		"customer_locale": null,
		"app_id": 1354745,
		"browser_ip": null,
		"landing_site_ref": null,
		"order_number": 1076,
		"discount_applications": [],
		"discount_codes": [],
		"note_attributes": [],
		"payment_gateway_names": [],
		"processing_method": "manual",
		"checkout_id": null,
		"source_name": "shopify_draft_order",
		"fulfillment_status": "fulfilled",
		"tax_lines": [],
		"tags": "",
		"contact_email": "test@email.com",
		"order_status_url": "https://istoreisend-flagship-store.myshopify.com/15304071/orders/5fb0e5b07ec5eae4ada9d8684e9bbf84/authenticate?key=12d74ef78f982a8d509932acac66fbea",
		"presentment_currency": "MYR",
		"total_line_items_price_set": {
			"shop_money": {
				"amount": "0.00",
				"currency_code": "MYR"
			},
			"presentment_money": {
				"amount": "0.00",
				"currency_code": "MYR"
			}
		},
		"total_discounts_set": {
			"shop_money": {
				"amount": "0.00",
				"currency_code": "MYR"
			},
			"presentment_money": {
				"amount": "0.00",
				"currency_code": "MYR"
			}
		},
		"total_shipping_price_set": {
			"shop_money": {
				"amount": "0.00",
				"currency_code": "MYR"
			},
			"presentment_money": {
				"amount": "0.00",
				"currency_code": "MYR"
			}
		},
		"subtotal_price_set": {
			"shop_money": {
				"amount": "0.00",
				"currency_code": "MYR"
			},
			"presentment_money": {
				"amount": "0.00",
				"currency_code": "MYR"
			}
		},
		"total_price_set": {
			"shop_money": {
				"amount": "0.00",
				"currency_code": "MYR"
			},
			"presentment_money": {
				"amount": "0.00",
				"currency_code": "MYR"
			}
		},
		"total_tax_set": {
			"shop_money": {
				"amount": "0.00",
				"currency_code": "MYR"
			},
			"presentment_money": {
				"amount": "0.00",
				"currency_code": "MYR"
			}
		},
		"line_items": [
			{
				"id": 6101286354996,
				"variant_id": 31739474935860,
				"title": "Test Product A",
				"quantity": 1,
				"sku": "TestProductA",
				"variant_title": null,
				"vendor": "iStoreiSend Flagship store",
				"fulfillment_service": "istore-isend-sdn-bhd",
				"product_id": 4486932889652,
				"requires_shipping": true,
				"taxable": false,
				"gift_card": false,
				"name": "Test Product A",
				"variant_inventory_management": "shopify",
				"properties": [],
				"product_exists": true,
				"fulfillable_quantity": 0,
				"grams": 0,
				"price": "0.00",
				"total_discount": "0.00",
				"fulfillment_status": "fulfilled",
				"price_set": {
					"shop_money": {
						"amount": "0.00",
						"currency_code": "MYR"
					},
					"presentment_money": {
						"amount": "0.00",
						"currency_code": "MYR"
					}
				},
				"total_discount_set": {
					"shop_money": {
						"amount": "0.00",
						"currency_code": "MYR"
					},
					"presentment_money": {
						"amount": "0.00",
						"currency_code": "MYR"
					}
				},
				"discount_allocations": [],
				"tax_lines": [
					{
						"title": "SST",
						"price": "0.00",
						"rate": 0.06,
						"price_set": {
							"shop_money": {
								"amount": "0.00",
								"currency_code": "MYR"
							},
							"presentment_money": {
								"amount": "0.00",
								"currency_code": "MYR"
							}
						}
					}
				]
			}
		],
		"fulfillments": [
			{
				"id": 2666066444340,
				"order_id": 2800701833268,
				"status": "success",
				"created_at": "2020-10-14T15:35:02+08:00",
				"service": "istore-isend-sdn-bhd",
				"updated_at": "2020-10-14T15:35:02+08:00",
				"tracking_company": "DHL eCommerce",
				"shipment_status": null,
				"location_id": 35376660532,
				"line_items": [
					{
						"id": 6101286354996,
						"variant_id": 31739474935860,
						"title": "Test Product A",
						"quantity": 1,
						"sku": "TestProductA",
						"variant_title": null,
						"vendor": "iStoreiSend Flagship store",
						"fulfillment_service": "istore-isend-sdn-bhd",
						"product_id": 4486932889652,
						"requires_shipping": true,
						"taxable": false,
						"gift_card": false,
						"name": "Test Product A",
						"variant_inventory_management": "shopify",
						"properties": [],
						"product_exists": true,
						"fulfillable_quantity": 0,
						"grams": 0,
						"price": "0.00",
						"total_discount": "0.00",
						"fulfillment_status": "fulfilled",
						"price_set": {
							"shop_money": {
								"amount": "0.00",
								"currency_code": "MYR"
							},
							"presentment_money": {
								"amount": "0.00",
								"currency_code": "MYR"
							}
						},
						"total_discount_set": {
							"shop_money": {
								"amount": "0.00",
								"currency_code": "MYR"
							},
							"presentment_money": {
								"amount": "0.00",
								"currency_code": "MYR"
							}
						},
						"discount_allocations": [],
						"tax_lines": [
							{
								"title": "SST",
								"price": "0.00",
								"rate": 0.06,
								"price_set": {
									"shop_money": {
										"amount": "0.00",
										"currency_code": "MYR"
									},
									"presentment_money": {
										"amount": "0.00",
										"currency_code": "MYR"
									}
								}
							}
						]
					}
				],
				"tracking_number": "12313",
				"tracking_numbers": [
					"12313"
				],
				"tracking_url": "http://webtrack.dhlglobalmail.com/?trackingnumber=12313",
				"tracking_urls": [
					"http://webtrack.dhlglobalmail.com/?trackingnumber=12313"
				],
				"receipt": {},
				"name": "#1076.1"
			}
		],
		"refunds": [],
		"total_tip_received": "0.0",
		"shipping_lines": [],
		"billing_address": {
			"first_name": "sad",
			"address1": "WEWR",
			"phone": "012-345 6789",
			"city": "ASDA",
			"zip": "12313",
			"province": "Penang",
			"country": "Malaysia",
			"last_name": "ADD",
			"address2": "ASD",
			"company": null,
			"latitude": null,
			"longitude": null,
			"name": "sad ADD",
			"country_code": "MY",
			"province_code": "PNG"
		},
		"shipping_address": {
			"first_name": "sad",
			"address1": "WEWR",
			"phone": "012-345 6789",
			"city": "ASDA",
			"zip": "12313",
			"province": "Penang",
			"country": "Malaysia",
			"last_name": "ADD",
			"address2": "ASD",
			"company": null,
			"latitude": null,
			"longitude": null,
			"name": "sad ADD",
			"country_code": "MY",
			"province_code": "PNG"
		},
		"customer": {
			"id": 7599898500,
			"email": "test@email.com",
			"accepts_marketing": false,
			"created_at": "2017-10-04T18:23:06+08:00",
			"updated_at": "2020-10-01T09:52:01+08:00",
			"first_name": "test name",
			"last_name": "test lastname",
			"orders_count": 14,
			"state": "disabled",
			"total_spent": "60.54",
			"last_order_id": 2800701833268,
			"note": null,
			"verified_email": true,
			"multipass_identifier": null,
			"tax_exempt": false,
			"phone": null,
			"tags": "",
			"last_order_name": "#1076",
			"currency": "MYR",
			"accepts_marketing_updated_at": "2018-12-30T10:15:11+08:00",
			"marketing_opt_in_level": null,
			"default_address": {
				"id": 4363524505652,
				"customer_id": 7599898500,
				"first_name": "sad",
				"last_name": "ADD",
				"company": null,
				"address1": "WEWR",
				"address2": "ASD",
				"city": "ASDA",
				"province": "Penang",
				"country": "Malaysia",
				"zip": "12313",
				"phone": "012-345 6789",
				"name": "sad ADD",
				"province_code": "PNG",
				"country_code": "MY",
				"country_name": "Malaysia",
				"default": true
			}
		}
	}
}

 


Please advise on this matter. Thank you

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