Gooten Product Mockups really wonky for me, suggestions?

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I have followed all the videos/how-to blogs and for one, my user interface looks different than the instructions.  When I get to the mockups page with sweatshirt, after hitting the continue button, I get an array of product parts with my design on them but not an actual mockup I can use.  I would appreciate any help at all as I have sent numerous requests to the company and not getting a reply. I am on Safari, updated Mac.  Thank you so much!