HELP! On Customer account, this is appearing Liquid error: Could not find asset snippets/paywhirl-cu

chuckhead
New Member
1 0 0

We've tried installing Paywhirl but we thought that it wasn't a good match for what we need. When I tried logging in to Account, this one is appearing on top. How do we remove it? Thank you.                                                                      Screen Shot 2021-01-26 at 7.40.31 PM.png

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Kyle_W
Shopify Expert
92 12 39

Hello @chuckhead!

It sounds like there is some leftover code in your store's theme after uninstalling the Paywhirl app for Shopify. If you are wary of editing theme code I'd suggest reaching out to Paywhirl's support team for direct assistance: https://shop.paywhirl.com/support

If you're more of the DIY type, then you should be able to fix this issue by manually removing the leftover code from the store's theme using the code editor in Shopify (found in the admin under Online Store > Themes > Actions > Edit code). Based on the screenshot you provided I'm assuming there is a Liquid tag for 'include' or 'render' in templates/customers/account.liquid that needs to be removed. Here is a help article from Paywhirl's help center with some more details: https://docs.paywhirl.com/PayWhirl/en/articles/4601051-theme-installation-and-troubleshooting-guide

Hopefully this helps!

Kyle W | Helium Dev, LLC
Helium builds apps that merchants depend on:
- Customer Fields
- Meteor Mega Menu