How can i cancel an app with Payments

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LovisShop
Excursionist
32 0 2

If i delete an App on shopify does it automatically stop taking payments from me?

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Lilith
Shopify Staff
Shopify Staff
418 45 109

This is an accepted solution.

Hi, @LovisShop!

 

My name is Lilith, I'm on the Social Care team at Shopify.

 

If you've removed an app that you installed from the Shopify App Store, you can delete the app by going to Apps and clicking the little trash icon next to the app you want to remove.

 

Once you do that your account will not be billed for the next billing cycle of the app subscription.

 

I recommend checking on the billing cycle dates of your apps as they don't follow the same billing cycle as your Shopify subscription. Apps will follow a billing cycle based on the date that you install the app.

 

Here's our help guide on everything about working with apps.

 

If you're using a private app or one that isn't listed in our Shopify App Store, then you'll want to reach out to the developer of that app to make sure that your subscription has been canceled.

 

Remember also that if you have accounts and subscriptions outside of the Shopify ecosystem, you'll need to make sure to cancel those subscriptions separately as well.

 

Let me know how you do with the information above! I'm happy to answer any questions you think of as you work on your business.

Lilith | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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shermine1190
New Member
2 0 0
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Hi @Lilith , I have removed the paid app(importify) from the app list in dashboard one day before the subscription charges. However, I still get a charge on the next day. 

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Lilith
Shopify Staff
Shopify Staff
418 45 109

HI, @shermine1190. This is normal behavior on the billing system. If you close a store before your bill is released and you have pending charges on your account that have added up over the past billing cycle, then the system will clear your pending charges when you close the store. However, if you may have forgotten what was pending under your billing charges and you've closed the account, you can always contact our 24/7  live support team to get you authenticated and help you review those details.

Lilith | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Malik66
New Member
2 0 0

I have canceled a payed app before the finishing of the free trial actually I used it just two minutes and it didnt suit me , will I be Billed ? 

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Lilith
Shopify Staff
Shopify Staff
418 45 109

@Malik66 I recommend checking the details and linked guides in the solution post here. However to help answer the question in general terms, the free-trial for the Shopify subscription isn't related to app billing cycles in any way (as described in the solution post and guides), this means that if there is a paid app and you're on the free Shopify account trial, you'll still be billed for the app if it isn't a free app. 

Moreover, if the app itself has a free trial, you should remove the app before the app free trial ends to not be billed. This again isn't related to the Shopify monthly subscription trials.

Be sure to double-check your app section in your admin to see what the billing cycles are and when the app trials end, this information will be quick to spot in the app section of your admin.

Lilith | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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