How do I add a plugin for my store?

New Member
1 0 0

When I enter apps by shopify page it asks me to log in to my store and when I do it just does nothing. I'm locked in a constant loop of having to log in to my shop and then it brings me to the page where there is again a 'log in' button. 


Shopify Staff
Shopify Staff
190 34 28

Hey @Yourbestself 

Eunice here from Shopify, thanks for posting, and welcome to the Community!

From your message, it sounds like you're having issues with logging into the Shopify App Store and installing an app. I'm very sorry to hear this, let's see if we can fix this by clearing your cache and cookies. This guide shows you how.

Our browsers hold onto old information and can cause issues like this to arise. It's recommended to clear your cache and cookies on a regular basis.

If you're still not able to install an app from the Shopify App Store after clearing your cache and cookies, please visit the Help Center and log in to your account to create a support request. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback.

Hope this helps!

Eunice | Social Care @ Shopify 
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