How do you deal with shipping Pre-order items?

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Tourist
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Hi,

 

I am fairly new to shopify and is wondering if there is a shipping app for pre-order items. I am not sure yet if the pre-order items may or may not have customization but how do we deal with shipping them? For example, a customer orders a readily available item and a pre-order item. How does that work on checkout? Is there an app that can help with that? Thank you.

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Shopify Staff
Shopify Staff
541 53 67

This is an accepted solution.

Hello, @justine1231.

 

Elias here with Shopify Support.

 

Thank you for this inquiry, great question by the way!

 

Pre-orders can be fulfilled using the same shipping settings as your other products. Our guide here explains how you can partially fulfill an order for items ready to be shipped. Then, you can go back and fulfill the pre-order item once it’s ready. Here’s our guide on ‘Fulfill part of an order manually’.

 

If you have not set up your products for pre-order yet, there are a couple methods you can consider. There are third-party apps that can help with pre-orders and this method might be easier than the alternative. I’ve handpicked a couple pre-order apps for you to try out:

 

 

If you require support with any of these apps, you can always reach out to the developers directly through the contact information found in the Support section of their app pages (https://screenshot.click/14_48-1s7d0-lsgap.jpg). Or, if you’d like to explore more options, here’s a filtered list of preorder apps available in our apps store.

 

 The alternative method is to set up ‘Allow pre-orders for products’. Keep in mind that this is an advanced coding guide that is not supported by our Themes Support Team. If you have limited knowledge of HTML, CSS, Javascript, and Liquid, feel free to hire a designer or developer from Shopify Experts.

 

If you run into any issues or have any more questions regarding this topic, feel free to reach out to this thread and I’d be happy to help. -Elias

Elias | Social Care @ Shopify 
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Tourist
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Hi guys,

 

    I've got a pre-order app already which is great. However, I am planning to have a decent number of products available for pre-orders only - which  means that not every shipping option is suitable for it. 

   Usually I offer all pre-ordered items to be delivered within 7-10 working days, however I can't find the way to create this condition on shipping pages. 

currently customers who buy pre-ordered item can select one of the shipping options - next working day, which is not really suitable for me. Is it possible to change it somehow so people only see options relevant to all pre orders ? 

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Shopify Staff
Shopify Staff
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Hey, @Drinsology.

 

Thank you for joining this thread and that’s a great question! I understand that you need to have different shipping options for your products, one for normal products and one for pre-orders. You can do this by creating different shipping profiles for your products, each profile will allow you to offer different shipping rates. For example, you can have a general profile (for all your normal products) and a pre-order profile, with each profile having different rates. If a customer buys both, a general and a pre-order product in the same cart, the system will combine the rates at checkout and provide your customer with a single shipping rate. 

 

That being said, is the 'next working day' shipping option a flat rate or a calculated rate?

 

Elias | Social Care @ Shopify 
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Tourist
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i am in the exact same position as the inquirer. Can you possibly explain further and give me some messy details on how to achieve this? I’d really like it if a message could be displayed with the pre order button to show the customer on the spot what they are buying 

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Shopify Staff
Shopify Staff
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Hey, @Cloxy16.

Thank you for joining the thread! I understand you're also looking to set up your store for pre-order and standard products. There are a couple of options you can consider for this:

1. You can modify the product page of your theme to allow pre-orders for products, this will allow you to change the Add-to-cart button to a Pre-order button. It's important to note that is an advanced tutorial and isn't supported by our Theme Support. If you have limited knowledge with HTML, CSS, Javascript, or Liquid, you can hire a developer to help you with this. You can find a developer on Shopify Experts, Shopify Experts are experienced with custom coding and they'll be able to help you customize your theme.

2. You can use a third-party app, such as Pre-Order Manager 2.0 PreOrder or Coming Soon Products Preorders. Both of these apps can help replace the 'Add-to-cart' button with a 'Pre-order' button for specific products or collections so you don't need to edit too much coding or any at all. If you need any help with these apps, you can always reach out to the app developers directly through the contact information found in the Support section of their app's page. 

I understand you'd also like to have a message displayed with the Pre-order button. After setting your store up with one of the two options above, you can also customize your theme to do this. If you're using a Shopify theme and subscribed to a plan, this may be something our Theme Support can help you with. 

If you need to set up different shipping rates for the pre-order and standard products. You can create different shipping profiles for the two separate categories of products, this allows you to create different shipping rates for them. It's important to note that if a customer purchases products from separate shipping profiles, the shipping rates will be combined at checkout. That way, the checkout provides your customers with a single shipping rate. 

I hope this gives you a couple of options to explore. If you have any other questions on this topic, don’t hesitate to let me know!

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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Hi Elias,

I have a similar question as above. I added a pre-order app to my shopify (Globo pre-order –we're still small enough that a free app is currently all that is required) and I've integrated it successfully, however, it still seems to be combining shipping on available items and pre-order items. This means we're eating the cost of shipping of the pre-order items when shipped at a later date, which can get very expensive. Is there a way to disable combined shipping but only on particular items, or even disable combined purchase of these items so they need to be purchased on their own? I've also emailed app support but wanted to also check if it is a Shopify setting that I need change as opposed to an app setting. I'm not super fluent with coding, so the easiest solution/work around, then better. Thanks in advance!

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