How to Contact Shopify Support?

New Member
1 0 2

How are we able to contact Shopify support? It says there is 24/7 support service, but there is no number to call, no live chat available, and no option of submitting a ticket. Has support been suspended with Covid?

Shopify Staff
Shopify Staff
1027 95 242

Hi, @Raiine

Julie here from Shopify Support.

While we have recently made changes to how merchants navigate the Shopify Help Center, we are still offering 24/7 live support. To access our contact options, you'll just need to complete the following steps:

  1. Go to:
  2. Click Log in and enter your details.
  3. Enter a brief description of your question into the search bar.
  4. You’ll be provided with a curated list of Shopify resources related to your search. We have extensive help documentation designed to connect you with the information you need as quickly as possible. If you can’t find what you’re looking for in our docs, click Get help from the Shopify support team.
  5. Choose the way you want to contact Shopify support from the available options.

I hope this clears things up! If there's anything I can assist with here in the Community Forums, please let me know. I'm always happy to help. 

Julie | Social Care @ Shopify 
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