How to have approval to charge merchants outside of the Shopify Billing API?

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Tourist
13 0 1

Hi everyone,

I'm haveing some issue with the enhanced submission and now i'm trying to fix all issue to public my app on store.

 

Reviewing submission form I fond the voice: 

"All app charges must go through the Shopify Billing API unless you have prior approval from Shopify.

I have approval to charge merchants outside of the Shopify Billing API".

 

And i never asked for approval to charge merchants outside of the Shopify API.

How to ask it?

There is a specific form/email to contact?

I have already sent several emails to the address app@shopify.com without an answer.

 

My app is free to install but probably will have a charge outside the Shopify API.

 

Can someone help me?

Thanks in advace.

Best Regards.

 

 

 

 

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Shopify Partner
2 0 0

Do you have any information about this ? I know it's been a year already but maybe you solved it

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