Merchants, designers, marketers and developers do the best to satisfy customer expectations. But how do you know that you are on the right path? What if you direct efforts in the wrong direction? What if you miss something really important for customers? You will never know as only 1 out of 26 unhappy customers complain and 25 silently go away. But how to do surveys and don’t bother clients with long questionnaires?
NPS ® Surveys work well for that. With up to 60% response rate, the survey measures customer loyalty by asking a single question: How likely is it that you would recommend our company/product/service to a friend or colleague? Customers can score from 0 (not at all likely) to 10 (extremely likely).
Chirpy.ai - Automated NPS Surveys works with Shopify Plus and Shopify POS.
No coding required. Customize question and appearance from Shopify the admin panel.
Show the survey on the website or in the confirmation email.
Segment customers with customizable filtered attributes to break down customer feedback and understand what makes customers happy.
NPS - a proven metric for tracking customer loyalty and a great way to understand customers. Everyone has a story, and the vast majority of stories go untold. NPS surfaces feedback from people who you might not have otherwise heard from.