My name is Eunice from the Shopify Community, thanks for posting today!
Shopify Support no longer has a number you can call, instead, we have callbacks. You can learn more about that here.
You're able to book a callback when capacity allows by heading to the contact support page here. From this page, you can also connect with a Support Advisor via chat 24/7.
The Community offers support too, so you're in the right place! How I can help?