I cannot reinstall an app I have removed

New Member
1 0 0

Hello,

I have previously installed this app : https://apps.shopify.com/product-reviews-by-hulkapps?locale=fr

in my backend, and have added some reviews for test.

I then uninstalled it to try another one, but finally I wanted to reinstall it back, but no matter how much tried I could not do that.

 

When I try to reinstall it, I see for a moment a page with my test reviews while it is loading (I tried to take a snapshot):

Screenshot 2019-08-10 at 19.30.10.png

 

And then it keeps loading and I see the following page, with the app not installed.

 

Screenshot 2019-08-10 at 19.30.16.png

 

Any idea how to solve this problem? 

Thank you

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Tourist
4 0 0

Have you tried contacting the developer of the application for support questions like this?


@maison-kpop wrote:

Hello,

I have previously installed this app : https://apps.shopify.com/product-reviews-by-hulkapps?locale=fr

in my backend, and have added some reviews for test.

I then uninstalled it to try another one, but finally I wanted to reinstall it back, but no matter how much tried I could not do that.

 

When I try to reinstall it, I see for a moment a page with my test reviews while it is loading (I tried to take a snapshot):

Screenshot 2019-08-10 at 19.30.10.png

 

And then it keeps loading and I see the following page, with the app not installed.

 

Screenshot 2019-08-10 at 19.30.16.png

 

Any idea how to solve this problem? 

Thank you


 

0 Likes