My client runs a designer clothing authentication business,
1) The customer will order a digital service(product) and will be asked to attach specific photos of their clothing items (I'm using product personalizer app for this function)
2) I need the customer to receive a support ticket number post order, much like a Track Your Order #, that they can enter into the website to pull up their specific order page along with seller feedback/comments/live chat and verification status of the order. This page needs to be available to anyone with the tracking # in order for the customer to share the legitimacy rating and validation of their clothing item that they sent pictures in for review & stamp of approval from a reputable authenticator brand.
I have tried Zendesk in order to manage customer relations and I have tried to modify Track Your Order apps to fit my clients digital service product needs. I have also looked into support ticketing apps and VIP Member Area apps to no avail. Quite stumped on how I can possibly create this, am I missing something?
Any point in the right direction would be much appreciated! Thanks for reading
This is how my client would describe the desired flow...