I need help

New Member
1 0 0

I bought a store for 199 usd and i did pick a plan but got the 14 day free try . Now the free try is over and i have no store . I had problems with setting up my url . The last time i was able to talk to a real person i was told that they did not get the payment and that it must have gone to a 3 rd party app . I do have proof of payment and i was told that it would be looked into .  This has put me in a unhappy mood to say the least . What can i do now 

Shopify Staff
Shopify Staff
460 66 107

Hi, @chrissypoo!

I'm Miles from the Social Care team at Shopify. I'm sorry to hear you've had a negative experience after purchasing a store. Did you purchase this store through the Exchange Marketplace? If so, we may be able to help out, but we will need to access your account to do so.

It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Miles | Social Care @ Shopify 
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