Julie here from Shopify Support.
Adding an "ideas box" is a great way to boost engagement amongst your customers and enhance your brand. Would this look a bit like a forum? What kind of business do you have? I'd love to hear more about the types of comments and ideas that customers will be posting. There are actually a few different apps that will allow you to add commenting and forums features to your website. Some options I recommend checking out include:
Based on what you're looking to accomplish, it sounds like these apps are great options for you. I recommend taking a look at their app pages, including their screenshots and their example stores so you can get a feel for how each app works. They also offer free trials so you can test the app out yourself. Once you decide on which app you'd like to use, just make sure to uninstall any unwanted apps before the free trials expire to avoid being charged.
It's also worth noting that if you ever need help with any of these third-party apps, you can always find the developers' contact information directly under the Support section of their app pages. Many apps also include links to their help docs and FAQs you can usually find directly within the app or on their app page in the App Store.
I hope this provides you with a few solid options to consider. Let me know which one you like the best!
Julie | Social Care @ Shopify
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